Refunds
Fourteen days. No questions.
If a kit is not what you hoped, email within fourteen days of buying it and you get your money back. We would like to know what went wrong, but you do not have to tell us. Last revised 14 September 2026.
How to ask
Email support@directivekits.com from the address you bought with, within fourteen days of the purchase. Say "refund" and nothing else is needed. We confirm within a couple of business days, and the money goes back to the card you paid with. Stripe, our payment provider, usually lands it within five to ten business days depending on your bank.
What happens to what you downloaded
A refund ends your licence. Access to the customer library stops, and your licence key stops working. Designs you downloaded may not be used on a published website after the refund; if one is already live, take it down or replace it with a design you are licensed to use another way.
That covers the kit folder too. It is not published openly: the whole folder is licensed to you under the Directive Kits Commercial Licence, and the refund ends that licence with everything else. Delete your copy and stop using it.
After fourteen days
We do not offer refunds for changing your mind after fourteen days. We do refund, at any time, if the kit does not do what this site says it does and we cannot fix that for you within a reasonable time. That is the law and it is also fair.
Your rights
Nothing on this page limits your rights under the Australian Consumer Law, or the consumer law of the country you live in. If those give you more than this page does, you get more.
Disputes and chargebacks
Asking us is faster than asking your bank, and it is the same refund. A chargeback also ends your licence, in the same way as a refund.